Sitting down at one of my favorite local restaurants I ordered a #1 with a Sweet Tea to drink.
The server asks me if that will be all and I say yes expectantly awaiting my food. The food arrives and it comes out perfectly. It looks and tastes just like the last time I had it.
Sometimes creative liberty can be harmful. Not because of the creativity but because of liberty. Just because we can do something doesn’t always mean that we should. Oftentimes when serving customers we don’t want to restrict ourselves by limiting our ability to have creative input and change in a product or service. But what we often fail to realize is that most of our customers want efficient, repeatable, expected work and solutions. They want a #1 with sweet tea. Where the expectations are known and met, not delivered with a twist.
